01 / STANDARD
Standard clinical operations
Launch the functions required for day-to-day operation as a controlled MVP.
- LINE and web booking
- Intake, consent, and identity checks
- Online care, MyPage, reminders, and payment guidance
Standard platform × custom build × overseas-patient support
Go beyond adding online care.Connect overseas-patient outreachto clinic intake.
Combine booking, intake, online consultation, payment guidance, and other standard functions with a workflow designed for your clinic. Medical Supporter can also connect multilingual patient guidance, inquiry reception, and pre/post-visit coordination.
Booking, intake, consultation, and payment guidance
Custom design for specialty and clinic workflow
Overseas-patient guidance, inquiries, and intake support
WHY MS PLATFORM
The difference is that we design beyond the online-care software itself.
We start with a practical standard platform, then map the clinic-specific workflow and gaps. When overseas-patient support is needed, multilingual outreach and the operational steps after an inquiry are connected to the same flow.
02 / CUSTOM
A workflow shaped for each clinic
Review missing functions and integrations against specialty, staffing, and current systems.
- Custom booking, intake, and approval rules
- LINE, AI reception, and integration review
- Roles, notifications, and document output
03 / CROSS-BORDER
Overseas-patient outreach and intake
Connect Medical Supporter’s operational experience to patient-facing and clinic workflows.
- Multilingual pages and inquiry reception
- Pre/post-visit communication and documents
- Interpretation, reception, and coordination support
Custom work is scoped after feasibility, information security, clinic responsibility, and external-service constraints are reviewed. We support overseas-patient outreach and intake preparation, but do not guarantee patient volume, revenue, completion of care, or treatment outcomes.
Implementation path
From mapping clinic requirements to guiding an overseas inquiry toward care preparation.
Review the service menu and current operations, separate what the standard platform covers from what needs custom work, then connect multilingual guidance and pre/post-visit coordination where overseas support is required.
1. Map the desired workflow
Review specialty, patient mix, reception work, and missing functions.
2. Combine standard and custom work
Launch a usable baseline, then implement prioritized gaps.
3. Connect overseas-patient intake
Add multilingual guidance, inquiry reception, and visit coordination.
Actual screens
Show the workflow with real screens before adding more explanation.
The admin dashboard and patient MyPage are shown side by side so clinics can decide the operating scope while looking at the product.
Admin Dashboard
For reception, back office, and physicians. LINE booking, care preparation, SOAP notes, payment guidance, and notification results are checked in one place.
Patient MyPage
For patients. Booking details, confirmation code, payment guidance, and online consultation entry are displayed on mobile.
Provider UI
Keep the physician and reception workspace focused on review and records.
Bookings, intake, identity checks, and room status are reviewed before care. During consultation, SOAP and explanations are documented; prescriptions and medical judgment remain under clinic policy.
Keep consultation notes calm and structured
Video consultation and SOAP notes stay in one flow.
Doctor Workspace
Video consultation and SOAP in one screen
LIVE10:30 / follow-up online
Patient video area
Camera, microphone, identity check, and room-entry status are reviewed in the same workspace.
IntakeConsentPayment
SOAP Note
S
Subjective
Review LINE intake and what the patient says during consultation
O
Objective
Record what can be confirmed by video, images, or measurements
A
Assessment
Organize the physician’s judgment and follow-up questions
P
Plan
Record medication policy, explanation, and follow-up schedule
SOAP is a documentation-support UI. Prescriptions and medication instructions depend on the physician’s judgment and the clinic’s operating policy; the system does not guarantee diagnosis or prescription.
Online consultations are premised on being combined appropriately with in-person care. If the physician judges that an online consultation is not suitable, the visit is switched to in-person care or the patient is guided to an appropriate medical institution.
Parts of booking details, inquiries, and intake responses may be processed by AI services for purposes such as reception triage, notification drafting, translation assistance, and FAQ guidance. AI does not make diagnoses, treatment decisions, or prescription judgments.
STANDARD FEATURES
Start with the standard functions, then design the clinic-specific gaps separately.
MVP and Phase 1 labels remain visible so demo screens are not mistaken for fully enabled production functions. Modules are activated according to each clinic’s service menu, consent wording, LINE channel, and payment readiness.
CUSTOM DEVELOPMENT
Tell us the operation you need, not just a product checkbox.
We review specialty, staffing, current systems, and overseas-patient policy, then identify what can use the standard platform and what requires additional design.
Examples of requirements we can review
Specialty- or self-pay-specific booking, intake, and consent
Role, approval, and notification rules for physicians and staff
Feasibility review for booking, EHR, CRM, and payment integrations
LINE, AI phone reception, multilingual FAQ, and translation support
Identity, required documents, and pre/post-care follow-up fields
Overseas-patient pages, inquiry triage, and visit coordination
STEP 1
Map the requirement
Clarify who uses the function, when they use it, and what operational problem it solves.
STEP 2
Confirm feasibility and ownership
Define personal-data boundaries, medical responsibility, external APIs, and the operating owner.
STEP 3
Roll out by priority
Launch the standard MVP first, then add functions in phases based on value and risk.
Additional development is quoted separately. Requests are reviewed for safety, compliance, and maintainability; implementation is not unconditional.
Doctor Manual
Physician-facing checks are organized on a separate manual page.
This page gives a concise service overview. Training, target scope, patient explanation, and recordkeeping are separated into a manual for physicians and reception staff.
View physician implementation manualTraining and internal records
Eligible patients and in-person switch conditions
Intake, consent, and retention rules
Define scope before rollout
Separate the standard MVP from optional support per clinic.
Target state
Keep the system, clinic workflow, and overseas-patient path connected.
This does not promise patient volume. The target is a traceable flow from patient outreach and inquiries through care preparation and follow-up.
Move patients from LINE or web booking to intake and room guidance
Let reception and physicians review readiness in one view
Improve clinic-specific requirements separately from the standard platform
Connect overseas guidance, inquiries, and visit coordination
CROSS-BORDER OPERATIONS
Connect overseas-patient outreach and intake operations to the system.
MS Platform is provided by Shingihou Co., Ltd. / Medical Supporter. We connect overseas-facing information, inquiry reception, pre/post-visit communication, payment guidance, interpretation, and multilingual operations to workflows a medical institution can run.
Overseas guidance and inquiry path
Design multilingual pages and an inquiry entry point that avoids collecting unnecessary patient information.
10+ years in cross-border care
We have handled overseas patient support, pre-visit communication, and provider coordination for Japan-bound care.
Self-pay medical know-how
Booking, pre-visit explanation, payment guidance, document checks, and care preparation are organized as operations.
Interpreter and multilingual flow
We design multilingual guidance and confirmation steps so patients, providers, and interpreters share the same context.
Kusuri Japan flow
Experience from overseas medical and medicine-related inquiries is reflected in intake and explanation workflows.
Open KusuriJapanMedical Supporter operations
LINE booking, intake, room guidance, and post-visit follow-up are shaped for medical institutions.
Open Medical SupporterLINE, SNS, and AI automation
Reception, reminders, confirmations, and follow-up can be assisted by automation to reduce manual work.
View automation and SNSAccess
Existing users and new applicants
Administrators of existing tenants can proceed to formal login. New medical institutions should start with the consultation form. Formal onboarding follows after the initial scope check.
Material Request
Enter the required details and view the materials immediately.
The materials cover the standard platform, custom-development process, admin demo, patient MyPage / LINE flow, and the scope of overseas-patient intake support.
Standard platform and custom-development approach
Admin dashboard demo for medical institutions
Patient MyPage / LINE flow sample
Overseas-patient support and implementation checklist