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Discuss your clinic

FOR CLINICS · SELF-PAY CARE

Self-pay care, connected.Local and overseas.

Bring booking, payment and self-pay online consultations together in MS Platform. Add overseas-patient guidance and care coordination as needed.

Discuss your clinicExplore the two videos
Illustrative scene of clinic staff explaining a visit to a patient using a tabletIllustrative support scene

SYSTEM + MEDICAL SUPPORT

Your everyday care. A wider connection.
Domestic patientsOverseas patients
MS PlatformBooking · Payment · Self-pay online care
Your clinic

SELF-PAY ONLINE CARE

Two perspectives. About 40 seconds each.

Switch views to see booking, payment and self-pay online care in action.

Self-pay online consultations
Clinic view・39-second video · Japanese narration
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Closed days registered in the closure and resource settings are reflected in the patient’s LINE booking screen.

Illustrative demo screens with fictional data. This example uses prepayment; each clinic’s scope and workflow are confirmed during onboarding.

Read the narration in English（Clinic view）
  1. When the clinic registers a closed day, it is reflected in the patient’s LINE booking screen.
  2. When a patient completes prepayment, the same booking enters the appointment list, marked as paid.
  3. In the online waiting room, staff can check readiness item by item: intake, consent, identity verification and payment.
  4. At the appointment time, the physician enters the consultation room. The physician decides whether an online consultation is appropriate.
  5. Please also see the patient view.

FEATURES

From booking to prescriptions and shipping, in one flow.

  • Consultation topics, summarized in Japanese

    When booking, patients tap the topics they want to discuss and answer a few follow-up questions where needed. Their selections are summarized in Japanese whatever the patient’s display language, and the physician sees them at the top of the consultation screen.

  • Automatic physician assignment

    At clinics with one physician, each booking is assigned to that physician. No one needs to take on the booking before the visit.

  • Identity documents via LINE

    Patients submit identity documents from MyPage in LINE. The clinic reviews them in the admin screen and records them as verified or requests a resubmission.

  • Multiple items and additional prescriptions

    Prescribe several items in one visit and bill them together. Items added for the same visit before shipping can be bundled with the earlier order; when bundled, shipping is charged once.

  • Refrigerated parcels flagged

    Parcels containing items that need refrigeration are marked “Refrigerated” and prepared separately from room-temperature parcels.

  • AI transcription and SOAP clinical-note drafts

    Transcribes the conversation during a video consultation and, after the visit, drafts a clinical note in S/O/A/P format. Transcriptions and drafts are for reference only. It is an optional feature that the physician starts only when needed, and it is off by default. Medication-related entries quote the physician’s transcribed words, and the physician reviews and edits the draft before it is saved. Audio is not stored. Currently a test version offered on a trial basis; operation and accuracy are not guaranteed (usage time is capped).

  • Translated captions (for reference)

    During a video consultation, the physician’s Japanese is shown as captions in the patient’s language, and the patient’s words as Japanese captions. Captions are machine translation provided for reference only and are not a substitute for medical interpretation. It is an optional feature that the physician starts only when needed, and it is off by default. Supported languages are English, Traditional Chinese, Korean, Thai, Vietnamese, French and German (Arabic and Mongolian are not supported). Currently a test version offered on a trial basis; operation and accuracy are not guaranteed (usage time is capped).

Some features are available only at supported clinics and for supported care menus. We confirm which features and settings apply to your clinic before you start. The physician decides whether to prescribe.

WITH MEDICAL SUPPORTER

Support for the work behind overseas care.

Connect Medical Supporter’s overseas-patient coordination experience with your clinic’s workflow. Combine the system with the support you need.

  1. 01

    Connect

    Multilingual information and inquiries

  2. 02

    Coordinate

    Clinic acceptance and scheduling

  3. 03

    Support

    Visit preparation and follow-up communication

Use the system on its ownAdd overseas-patient support

The medical institution decides whether to accept a patient and provide care. Support is scoped individually.
Live online interpretation is not included with the system and requires a separately priced arrangement.

About Medical Supporter

LET’S TALK

How would it work for your clinic?

For everyday self-pay care and overseas patients. Let’s map the workflow that fits your clinic.

  1. 1Discuss your workflow
  2. 2Confirm the scope
  3. 3Set up and start
Discuss your clinicTry the demo
Explore features and materials

Before you get started

Can we use it without accepting overseas patients?

Yes. You can use the system for domestic self-pay care. Add overseas-patient guidance and coordination when your clinic needs it.

What overseas-patient support is available?

We discuss multilingual information, inquiries, clinic acceptance, scheduling, and communication before and after care. Patient volume and completed care are not guaranteed. Live online interpretation is a separate paid service.

How are the price and available features determined?

We confirm your services, booking and payment workflow, and support requirements, then provide the scope and price. Videos show illustrative workflows with fictional data. Each clinic requires its own setup and review before use.